workrr.ai · practical AI operations
Bring one workflow that already hurts.
Use this worksheet to move from “Where can we use AI?” to a specific operating problem with a responsible owner, authoritative information, a safe stop condition, and a measurable pilot.
What repeats?
Name the request, handoff, document, decision, follow-up, or exception—not a technology.
Where does it hurt?
What is delayed, rekeyed, missed, escalated, or consuming skilled attention?
How will we measure it?
Minutes per case, backlog age, rework, errors, missed service levels, escalations, or another current measure.
Who owns the result?
Name the person who knows what good looks like and has authority over exceptions.
What controls the answer?
Identify the CRM, accounting system, policy, case record, approved documents, or other authoritative source.
What may AI propose?
Classify, retrieve, summarize, draft, compare, recommend—or another clearly bounded role.
When must the system stop and ask a person?
Examples: low confidence, missing or conflicting records, prohibited topics, high-dollar actions, unusual terms, unavailable systems, or a customer asking for a person.
What can run in shadow mode first?
Let the system observe real work and produce proposals without operational authority. Compare its proposals with human decisions before allowing it to assist or act.